Technical Support

No question, our products are of the highest quality.

This also means that you will receive fast and reliable support if problems occur.

How to reach our Tech Support Team:

Hotline: +49 (0) 77 31 792-764 and E-Mail: tech.support@itw-ocw.com

Do you have questions about the operation of your Orbitalum system or do you have a technical problem?
Our experienced and qualified product and application specialists will support you in the correct selection and application of products.


To be able to process your request as efficiently as possible, please provide us with the relevant serial number when contacting us. So we can get a first overview.

Our services:

  • Handling of technical inquiries and problems
  • Systematic error diagnosis and correction
  • Support in the selection of the right spare parts
  • Support during operation, commissioning and test runs
  • Support by phone, e-mail and, if desired, on site

Your advantages:

  • Fast, competent and individual support
  • Shorter downtimes
  • Rapid commissioning of our products
  • Optimal use of the products application possibilities